PRIYsm Skills

Soft Skills Training

Often we are asked the question, "What are soft skills?" Soft skills are personal characteristics that relate to a person's capability to interact effectually with others. Simply put, it is all about empathy. Empathy is not restricted to work, but, in fact, it is vital in all areas of life. It is often said that 'IQ gets you hired, EQ gets you promoted'.

As humans evolve and grow the level of maturity also increases. The growth in one's maturity eventually leads to comprehend the value of sensitization and handling situations smartly.Soft skills training is being highly prioritized and recognized today by corporates institutes as being essential to building relationships.

Initially, soft skills training in India was conducted for the front line and middle management based on the assumption that senior level executives are adept at it. However, today, a vital part of all leadership training is a focus on soft skills development for all managers and above. There is a significant body of research that has established the importance of building and regularly refreshing these skills in leaders to ensure the continued success of an organization.

"The C-level person today needs to be more team-oriented, capable of multitasking continuously and leading without rank, and able to resist stress and make sure that his subordinates do not burn out. And he needs to do all of this with a big smile in an open plan office. In other words, we're looking at a whole new breed of top executives." as one executive recruiter, stated in the Harvard Business Review Article, 'The New Path to C-Suite'. This article stresses on the importance of soft skill development in people performing at the highest positions in corporates.

We offer a comprehensive set of soft skills development short courses including (sourced from MMM site)

Business Etiquette Module: Business etiquette is not merely knowing what to discuss during a business dinner or ways to address your colleagues. It is also a way to of presenting of yourself in such a way that you are taken at face value. It is about the level of social comfort one provides to the people he or she interacts with. The importance of business etiquette and personal grooming will help participants to be more confident and poised in what they do. Our training focuses on preparing participants with finesse that creates immediate impact.

Customer Service Module: This module helps participants address the importance of customer satisfaction, customer handling skills and ways to deal with difficult customers. A working knowledge of these customer service skills helps in their interactions with both internal customers and external customers.

Indian Culture Module: The Indian Culture training covers the important aspects of dealing with Indian stakeholders and cultural norms that one would have to respect if one were doing business in India or dealing with Indian colleagues, customers, vendors or teams.

Interpersonal Skills Module: Every employee is unique and it is expected that their ideas and thoughts may not corroborate with that of others in a group. The ability of a person to get along harmoniously with a group of people is considered as their interpersonal skill. This skill is critical in getting ones work done effectively at the workplace and is a vital tool in forging long-lasting powerful business relationships.

Personal Effectiveness Module: This module helps participants meet the daily challenges of managing professional and personal responsibilities. The pressure to find innovative ways to achieve goals, pay attention to the competition, respond quickly to both internal and external customer needs, and enjoy life outside work is even more intense in today's fast-paced, ever-changing, competitive environment. This module has three pronged focus on effective time, stress and self-management.

Stress Management Module: This module helps participants to understand the causes of stress and how to deal with stress. We will practice numerous and the latest stress management techniques that effectively help to reduce stress levels, improving coping skills and encourage a positive attitude.

Presentation Skills Module: Good business presentation skills are more often than not, the deciding factor between success and failure in many proposals. Whether it's a pitch to a client or trying to convince colleagues and superiors, great presentation techniques can make it or break it, and hence the importance of these skills must never be undermined. This module covers a wide range of presentation techniques and situations thereby significantly contributing to enhanced efficacy.

Problem Solving Module: This course aims at providing Executives and Managers a set of problem solving tools that will help them innovatively diagnose and solve problems in their everyday work. In whatever form they may arise, problem solving must be dealt with at a root cause level. Successful business leaders have learnt how to view and deal with problems by developing effective problem solving strategies. In the process of doing so they develop effective solutions and also help build team morale, solution orientation and a winning mindset.

Team Building Module: It is important to recognize that a team is a collection of related but disparate individuals. There may be common goals and purpose, but each team member will see things differently because no two people see the world in exactly the same way. Team members don't always need to agree, however they do need to negotiate and accommodate all the different views and evolve a way of working seamlessly together to achieve the team goal. This module contains team building exercises that while developing the individual, helps people steer away from blame and create a climate of loyalty and support an teamwork.

We conduct a TNA and accordingly customize each program to meet the needs and objectives of the organization. Having a deeper understanding of the needs and challenges help us to identify the skills and knowledge that will create the difference. Each program is interactive, participatory and includes readiness and reinforcement activities. The role-plays give the participants the ability to practice the skills and use it when they start work on the next day.